Shipping & returns
Shipping Policy
Rabbit is committed to delivering your orders quickly, safely, and efficiently. We aim to provide a smooth delivery experience for every customer across our service areas.
Delivery Coverage
We currently provide delivery services in selected locations. Delivery availability may vary depending on your address and product availability.
Delivery Time
- Most orders are delivered within the estimated delivery time shown during checkout.
- Delivery times may vary during peak hours, holidays, special campaigns, or due to weather conditions.
- Some products may require additional processing or preparation time.
Shipping Charges
Shipping charges may vary depending on order value, delivery location, campaign offers, and product category. Any applicable delivery charge will be displayed during checkout before order confirmation.
Order Processing
Orders are processed after successful confirmation. In some cases, our team may contact customers for verification before dispatching the order.
Delivery Guidelines
- Please provide accurate delivery information and contact details while placing an order.
- Customers are requested to receive orders personally or through an authorized recipient.
- Delivery may be delayed if the provided address or contact information is incorrect or unreachable.
Return Policy
Customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or expired product, you may request a return or replacement according to our return policy.
Eligible Return Reasons
- Wrong product delivered
- Damaged or defective product
- Expired product
- Missing items from the order
- Product quality issues
Return Conditions
- Return requests should be made within the eligible return period after receiving the order.
- Products must be unused, unopened, and in original packaging where applicable.
- Proof of purchase or order information may be required for verification.
Non-Returnable Products
Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. Perishable items, customized products, or opened consumable goods may not qualify for returns unless there is a quality issue.
Refund Process
Once the returned product is verified and approved, eligible refunds will be processed through the original payment method or as store credit, depending on the payment type and applicable policy.
Cancellation Policy
Orders may be cancelled before shipment confirmation. Once an order is dispatched or out for delivery, cancellation may no longer be possible.
Need Help?
If you have any questions regarding shipping, delivery, returns, or refunds, please contact our customer support team for assistance.